Questions & Answers

If the below isn't helpful, feel free to email

★ Annie
Customer Service Extraordinaire

at hi@highrcollective.com, or DM her at @highrcollective.

  • PRODUCT

  • HIGHR Lipstick is 100% vegan. HIGHR Lip Balms use Beeswax in their formulas that are harvested at a low rate so there is no real damage to the colony. All colorants used at HIGHR are vegan as well.

  • Yes, all of our products are cruelty-free and PETA certified. We do not test our products or ingredients on animals and we do not retail in any country that requires animal testing.

  • We always use the purest form of every ingredient in our formulas. HIGHR Lipstick is between 66%-74% organic, depending on the shade. HIGHR Lip Balm is 100% USDA Certified Organic.

  • HIGHR Lipstick is made in Los Angeles.

  • Our shades were developed as universal colour, however if you’re unsure - send the HIGHR Team a selfie at hi@highrcollective.com or tag us @highrcollective and we’ll help you out.

  • Follow HIGHR on Instagram @HIGHRCollective where we have a tendency to overshare about what we're working on in the lab.

  • COMPANY

  • That's us! Lion Wolf Hart Limited is the name we registered with legally.

  • No, we are independent ✌️

  • SUSTAINABILITY

  • No. Our lipstick does not contain Polyethylene, Polybutene, or any form of PEG.

  • We track all daily shipments and record them with our Carbon Offset provider to maintain carbon neutrality.

  • DELIVERY & SHIPPING

  • You can pay for your order during checkout via debit/credit card or Apple Pay. If for any reason you have problems with payment, please contact the HIGHR Team at hi@highrcollective.com

  • HIGHR currently ships to the United States of America and the United Kingdom. We are working on bringing our lipstick everywhere around the world. Tag us @highrcollective to let us know where you live!

  • Standard delivery - Orders are usually delivered within 3-5 working days. Orders are processed for delivery on working days only (Monday through Friday, excluding bank holidays) and are shipped via Evri.

  • We currently ship to the 50 states. Orders must be placed by 12pm EST to start processing on the same day. Orders are processed for delivery on working days only, between Monday - Friday and are shipped via USPS. If you can't find your confirmation email check your jump / spam folder!
  • You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an email shipping confirmation to the email address provided at purchase. The majority of our orders are shipped within 1-2 business days after the order has been placed

  • RETURNS

  • We’re sorry you’re not happy with your HIGHR purchase. Contact the Hi Team 👋 within 14 days of your purchase at hi@highrcollective.com with your order number. If you are unhappy with a lipstick shade, we will offer a credit so you can shop for another shade. Please note that we are unable to accept returns for the HIGHR Five Sample Set, which gives you deluxe samples of all five core HIGHR Lipstick shades.
  • CANCELLATION

  • HIGHR cannot alter an order once it has been placed. This includes adding or removing any items in the order. If you need to update your address or cancel an order, email the HIGHR Team at hi@highrcollective.com. Our team will do their best to stop the order, however, this is not guaranteed.